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Refund and Returns Policy

1. Introduction

At Bak’d Goods, we strive to provide our customers with the highest quality products. Your satisfaction is our priority, and we understand that sometimes issues may arise. This Return and Refund Policy explains your rights and how we handle returns and refunds for our retail food products.

2. Eligibility for Returns and Refunds

Due to the perishable nature of our products, we can only accept returns or issue refunds under the following conditions:

2.1 Defective or Damaged Products

If you receive a product that is defective, damaged, or not as described, please contact us immediately. We will arrange for a replacement or provide a full refund.

  • Notification Time Frame: You must notify us within 48 hours of receiving the product.
  • Evidence Required: Please provide photos or other evidence of the defect or damage.

2.2 Incorrect or Incomplete Orders

If your order is incorrect or incomplete, we will correct it promptly by sending you the missing items or providing a refund for the missing items.

  • Notification Time Frame: You must notify us within 48 hours of receiving your order.
  • Evidence Required: Please provide photos or a description of the incorrect or missing items.

2.3 Quality Issues

If you are dissatisfied with the quality of a product, we will evaluate the issue and, at our discretion, provide a replacement or refund.

  • Notification Time Frame: You must notify us within 48 hours of receiving the product.
  • Evidence Required: Please provide a detailed explanation of the quality issue and any supporting evidence.

3. Non-Returnable Items

We cannot accept returns or provide refunds for the following items:

  • Perishable Products: Any product that is perishable or has been partially consumed.
  • Opened Packages: Any product that has been opened or partially used unless it is defective.
  • Sale Items: Items purchased on sale or at a discount, unless they are defective or damaged.
  • Custom or Personalized Orders: Items that are custom-made or personalized for you.

4. How to Request a Return or Refund

To request a return or refund, please follow these steps:

  1. Contact Us: Email us at info@bakdgoods.net or call our customer service team at (817) 601-7230 within the specified notification time frame.
  2. Provide Information: Include your order number, details about the product, and the reason for your return or refund request.
  3. Follow Instructions: Our customer service team will provide you with further instructions on how to proceed.

5. Processing Returns and Refunds

Once we receive your return request and any required evidence, we will review it and respond within 3 business days. If your request is approved, we will process your return or refund as follows:

  • Refunds: Refunds will be issued to your original method of payment within 5-7 business days.
  • Replacements: If a replacement is authorized, we will ship the replacement product to you at no additional cost.

6. Shipping Costs

  • Defective, Damaged, or Incorrect Products: We will cover the cost of return shipping and any shipping fees for replacement products.
  • Customer-Initiated Returns: For returns not due to our error, you will be responsible for the cost of return shipping.

7. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us: